Support

Forum

Our forum is available at ( https://www.hde-controller.com/en/forum/ ).
Please check the forum before contacting us to see if your question has already been answered.?

Documents

The Product Manual may be downloaded from the following link.

FAQ

General Inquiries

• What is the difference between each of the Editions of the HDE Controller?
• What kind of business enterprises currently uses the HDE Controller?
• Where can I purchase the HDE Controller?
• What are the requirements for purchasing a Premium version of the software?
• Is it possible to keep using a server which has the trial version of the HDE Controller installed?
• Which type of OS is supported?
• What type of hyper server is supported?
• Is it possible to use the HDE Controller on a non-compatible OS?
• Approximately how many users are required in order to use the HDE Controller?

Functions

• I am unable to login to the HDE Controller following the error message "The validity period of your license has expired".
• What partition setting is recommended?
• Is there anything I should keep in mind when setting the IP address and the host name?
• Which port number does the HDE Controller use?
• Is SE Linux compatible with the HDE Controller?
• Is it possible to set the SSL to an original certification agency instead of a third-person certification agent (Verisign, etc.)?
• I am unable to upload any files through FTP.
• I am unable to detect any existing work groups or domains when detecting network.
• I am unable to login to the file server.
• I am unable to upload files using the DAV function on the web server.
• CGI does not function.
• I am unable to command line execute (#exec) even after enabling the SSI under /home/*/public_html.
• Is it possible to perform Disaster Recovery in Tape Backup?
• What type of Firewall setting is possible with the HDE Controller?
• Please tell me the details for setting "Maximum number of Backup Files".
• I am currently using qmail. Is it possible for me to install and use the HDE Controller on my server?
• Is it possible to perform alias setting on email accounts?
• Is the HDE Controller compatible with imap?
• When exporting user info in csv format, is it still possible to export the file when multiple forwarding email addresses are selected?
• Please tell me the details on the web filtering function.
• Is it possible to perform setting from multiple client machines simultaneously?
• Is the HDE Controller compatible with virtual domain management?
• When a security hole is discovered on the software installed on the server, will the HDE Controller cease to function upon upgrading the software?
• Is it possible to perform backup procedures onto the hard disk on the HDE Controller via NFS?

Technical Support

Support service	1-year Free Support.This service is normally included with the initial purchase of HDE Controller. Customers can ask limited number of questions by email.
Support type	Email ()
Number of incidents	20 incidents
Office Hours	10:00-12:00/13:00-18:00(JST)
Notes	Customers must use a server with a newly installed operating system. We do not recommend installing HDE Controller on an existing live production server.